Our top customer FAQ

We've created this set of questions based on what our customers ask us most, to try and help you find the right answer.

I’ve been affected by Coronavirus, how can you help?

If you’ve been impacted during this difficult time, don’t worry - we’re here to help.

We have a number of different solutions to help make things more manageable such as:

Repayment holidays
Would you benefit from pausing your repayments? We can provide a payment break of up to three months. You won’t need to pay anything during your repayment holiday and this will have no impact on your credit score. Please be aware that taking a repayment holiday will result in additional interest and your loan will be extended.

Temporary reduced payment plans
Can you afford to make smaller repayments? We can chat to you about how you’ve been impacted and offer a temporary payment plan specifically tailored to your needs.

If you’d like to have a chat about how we can help you whilst things get back on track, get in touch with us now.

We’re currently prioritising those who need urgent support with their next repayment so please bear with us whilst we manage these queries first. We’ll get back to you as soon as possible.

There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below.

Money Advice Services’ Money Navigator Tool
FCA advice
StepChange
Citizens Advice
MoneySavingExpert

Who can apply for a LiveLend loan?

To be eligible for a LiveLend loan you need to meet the following criteria:

• Be at least 18 years old
• Be a UK resident
• Be employed, self-employed or retired with a pension
• Have an income of at least £12000 per year (before tax)
• Have a credit history that we can see, and a good track record of repaying debt
• Be able to afford the loan

We don’t offer joint applications, guarantor loans or loans to businesses.

How much can I borrow?

We offer online personal loans from £1,000 to £12,000. We make responsible lending decisions because a loan needs to be good for you and us. We want to make sure you can afford to repay the loan. At LiveLend we will consider your personal situation, including your income and your financial commitments, before we make a lending decision, and we’ll pick up the phone for a chat if we have any questions.