Our top customer FAQ

We've created this set of questions based on what our customers ask us most, to try and help you find the right answer.

I’ve been affected by Coronavirus, how can you help?

As news of the Coronavirus develops, we hope you and your loved ones remain safe.

We understand that this is a really difficult time and there’s a lot of uncertainty. Don’t worry, we’re here to help. We have a number of different options we can offer such as taking some breathing space or temporary payment plans that can help make things more manageable.

Repayment holidays
Would you benefit from us pausing your repayments? We can provide a payment break of up to three months. You won’t need to pay anything during your repayment holiday and this will have no impact on your credit score. Please be aware that taking a repayment holiday will result in additional interest and your loan will be extended.

Temporary reduced payment plans
Can you afford to make some smaller repayments? We can chat to you about how you’ve been impacted and offer a temporary payment plan specifically tailored to your needs.

We’re experiencing lots of contact right now, so we’re prioritising customers who are struggling with their upcoming repayment. If you’re not able to make your next repayment, please get in touch with us now. If you’re not yet impacted by the Coronavirus, we ask that you don’t get in touch with us just now.

There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below.

Money Advice Service
StepChange
Citizens Advice
MoneySavingExpert

Who can apply for a LiveLend loan?

To be eligible for a LiveLend loan you need to meet the following criteria:

• Be at least 18 years old
• Be a UK resident
• Be employed, self-employed or retired with a pension
• Have an income of at least £12000 per year (before tax)
• Have a credit history that we can see, and a good track record of repaying debt
• Be able to afford the loan

We don’t offer joint applications, guarantor loans or loans to businesses.

How much can I borrow?

We offer online personal loans from £1,000 to £12,000. We make responsible lending decisions because a loan needs to be good for you and us. We want to make sure you can afford to repay the loan. At LiveLend we will consider your personal situation, including your income and your financial commitments, before we make a lending decision, and we’ll pick up the phone for a chat if we have any questions.