Our top customer FAQ

We’ve created this set of questions based on what our customers ask us most, to try and help you find the right answer.

I’ve been affected by Coronavirus, how can you help?

If you’ve been impacted during this difficult time, don’t worry - we’re here to help.

We have a number of different options we can offer that can help make things more manageable such as a temporary reduced payment plan.

If you’d like to discuss the solutions we can offer you whilst things get back on track, get in touch with us now.

During this time, we’re prioritising those who need urgent support with their next repayment, so please bear with us whilst we manage these queries first and get back to you as soon as possible.

There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below.

Money Advice Services’ Money Navigator Tool
FCA advice
Citizens Advice

Who can apply for a LiveLend loan?

To be eligible for a LiveLend loan you need to meet the following criteria:

  • Be at least 18 years old
  • Be a UK resident
  • Be employed, self-employed or retired with a pension
  • Have an income of at least £12000 per year (before tax)
  • Have a credit history that we can see, and a good track record of repaying debt
  • Be able to afford the loan

We don’t offer joint applications, guarantor loans or loans to businesses.

How much can I borrow?

We offer online personal loans from £1,000 to £12,000. We make responsible lending decisions because a loan needs to be good for you and us. We want to make sure you can afford to repay the loan. At LiveLend we will consider your personal situation, including your income and your financial commitments, before we make a lending decision, and we’ll pick up the phone for a chat if we have any questions.

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Get in touch with the team

Our UK based support team are available Monday to Friday, 8am - 6pm.

If you’re a customer of ours, please first so that we can discuss account specific information on live chat and email safely and securely.

Live chat

We’re currently testing our LiveBot, a new way for you to chat and get support as quickly as possible.

So, when starting live chat you may speak to our LiveBot first but don’t worry, if it doesn’t have the answer you’re looking for just yet, you’ll be able to speak to our support team instead.


If you’d prefer to email us, you can use the online form below.

We’ll always come back to you as quickly as possible.

Please note, this isn’t a secure channel, so don’t include any personal information in your message to us.

Please add a few details about your enquiry to help our team

LiveLend is a trading name of Chetwood Financial Limited, company number 09964966. Chetwood Financial Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at We’re also registered with the Information Commissioner’s Office under registration ZA218401 and we’re a member of CIFAS, the UK’s leading fraud prevention service. Chetwood Financial Limited is registered in England and Wales and our offices are at Ellice Way, Wrexham Technology Park, Wrexham, LL13 7YT.

© LiveLend 2017. All rights reserved.